- Shipping & Returns
Shipping & Returns
Shipping within Australia
Free Shipping for orders over $100 within Australia.
Orders up to $100 shipping is a standard $10 rate per order (not per garment).
Orders are sent by Australia Post Express Post service to allow for orders to be tracked.
All orders are processed within 3 working days of receipt and products shipped as soon as possible, subject to payment card authorisation and stock availability. If the order is not able to be shipped within 5 days we will contact you by email advising the expected despatch date. A shipping confirmation email will be sent to you on the day of despatch.
Cost is a standard $20 per order and we use Australia Post - Registered International*. Delivery is within 5-10 working days from dispatch and a Receipt Signature is required. We advise you to choose a business/work delivery address to avoid delays in receipt
*All deliveries will be made according to the carriers' standard procedures. Where a signature is required and no one is available at the delivery address to sign for the delivery, the packages may be taken to the local post office or courier depot for collection.
Australian Goods and Services Tax (GST) (currently 10%) is deducted at checkout from the cost of all orders shipped to a non Australian address.
Some countries have import duty and other taxes on goods entering their country. The amount you are allowed to import varies from country to country and you are responsible for all charges levied before your goods can be released by customs. Unfortunately Sunrise At Bondi is not able to estimate what these charges might be.
Returning goods on which duty has been paid
If you have paid import duty for goods received, and subsequently return the goods to us, it should be possible for you to claim a refund of duties from your local Customs authority. To do this, you will need to show them proof of duty paid and proof of export (e.g. certificate of posting) when claiming your refund. Should you have any further queries on duties payable/refundable, please contact your local Customs authority.
Returns - Exchange & Refund Policy.
We offer a 14 day no fuss returns policy if you are dissatisfied with your purchase, would like to swap your size or change your mind. This includes sale items. Returns must be received by us within 14 days of the receipt of your order so please allow a few days for postage and return promptly if you would like to exchange.
Items must be returned;
- In their original condition, with all labels & swing tickets, hygiene tape and packaging intact.
- Unworn and unwashed.
- When trying on ENSURE YOUR SWIMWEAR IS TRIED ON OVER YOUR OWN UNDERWEAR and keep the hygiene strip in place, we reserve the right to refuse return of an item where this has not been followed for hygienic reasons.
- Free from odour, including tobacco smoke.
- With the original Tax Invoice which was included with your order.
FREE DELIVERY ON EXCHANGES: we will cover one re-delivery charge worldwide for exchanged items, we reserve the right to charge the applicable fee where new items are added that constitute a new order.
Terms & Conditions:
- No refunds or exchanges will be offered for items that have had tags removed, have been worn or washed.
- No refunds or exchanges will be offered on any garments where the packaging has been damaged (hangers/bags excluded).
- Delivery costs cannot be refunded.
- Sunrise At Bondi is not responsible for the for postage costs in returning the items to us, except where the goods are deemed faulty in which case we will refund any postage costs.
- Refunds will only be made by the original payment method, and in the case of credit cards we only credit back to the original card. Please note depending on the payment method, refunds may take up to 7 days, though is usually less.
Please contact us at Leigh@sunriseatbondi.com to notify us of your wish to return your garment and the reason, please include the Invoice Number and Date in the email so we can trace your order.
Please return your items to the address below, we cannot be held responsible for items that have not reached us, and for this reason suggest that you use a signed for delivery method, such as Registered or Express Post.
On receipt of your exchange and after processing, you will receive an email confirming the items returned and the details of any exchange or refund. We normally process your return within 3 business days of receipt.
Address For Returns
Customer Service (Returns)
Sunrise At Bondi
PO Box 2092